Privacy Policy

This privacy policy explains how Cyclego collects, uses, and protects any information you provide when using our website.

We are committed to keeping your information safe. If we ask you for information that can identify you, you can be sure it will only be used in accordance with this policy.

We may update this policy from time to time, so please check back occasionally to stay informed about any changes.

We do not take responsibility for any financial loss caused by illegally collected data from multiple sources, including our own databases, used to gain financial benefit unlawfully.

Who we are

Our website is: www.cyclego.com.au

Information we collect

We may collect information such as:

  • Your name and job title

  • Contact details including email address

  • Demographic information like postcode, preferences, and interests

  • Other information relevant to surveys or promotional offers

Comments
When visitors leave comments, we collect the information shown in the form, plus the visitor’s IP address and browser details to help detect spam.

An anonymized string of your email (a hash) may be sent to the Gravatar service to check if you use it. After your comment is approved, your profile picture will appear publicly next to your comment.

Media
If you upload images, avoid including location data (EXIF GPS). Visitors can download images and extract this data.

Contact forms

Cookies

If you leave a comment, you can choose to save your name, email, and website in cookies so you don’t have to fill them in again next time. These cookies last for one year.

Visiting our login page will set a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.

When you log in, we set cookies to save login details and display preferences. Login cookies last two days, and screen preferences cookies last a year. Selecting “Remember Me” keeps you logged in for two weeks. Logging out removes the login cookies.

Editing or publishing an article sets another cookie in your browser. It doesn’t contain personal data, only the post ID, and expires after one day.

Embedded content from other websites

Articles may include content from other sites (videos, images, articles, etc.). These act the same as if you visited those sites directly.

These websites may collect information about you, use cookies, embed third-party tracking, and monitor your interaction with their content, including if you’re logged into their site.

Who we share your data with

If you request a password reset, your IP address will be included in the email.

How we use the information

We use this information to better understand your needs and provide a better service, including:

  • Keeping internal records

  • Improving our products and services

  • Sending promotional emails about new products, special offers, or other information you may find useful

  • Contacting you for market research via email, phone, fax, or mail

  • Customizing the website to your interests

Security

We are committed to keeping your information secure. We use physical, electronic, and managerial procedures to prevent unauthorized access or disclosure.

How we use cookies

Cookies are small files stored on your computer. They help analyze traffic or let us know when you visit a site. Cookies allow us to tailor operations to your needs and remember preferences.

We use traffic log cookies to see which pages are being used. This helps us improve our website. We only use this information for statistical analysis and remove it afterward.

Cookies do not give us access to your computer or personal information beyond what you share.

You can choose to accept or decline cookies. Most browsers accept cookies by default, but you can change settings to refuse them. This may limit some website features.

Links to other websites

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

Controlling your personal information

You can choose to limit how we use your personal information by:

  • Checking boxes on forms to opt out of direct marketing

  • Contacting us to withdraw consent previously given

We will not sell, distribute, or lease your information without your consent, unless required by law. We may send you promotional information from third parties if you agree.

If you believe any information we hold about you is incorrect, please contact us and we will correct it promptly.

Data retention

Comments and their metadata are kept indefinitely so we can automatically recognize approved follow-ups.

For registered users, we store personal information in your profile. Users can view, edit, or delete their information (except username). Admins can also view and edit this information.

Your rights

You can request an exported copy of the personal data we hold about you or request deletion. This does not include data we are required to keep for legal or security reasons.

Where your data goes

Comments may be checked via an automated spam detection service.